This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

Ruby Help Desk

Per Waseem Senjer

Baixar

Suport

Descripció

Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.

Captures

Front site ‘My Tickets’ page, where customers can view their tickets history, — Front site single ticket view.

Instal·lació

Using The WordPress Dashboard

Navigate to the Add New in the plugins dashboard
Search for Ruby Help Desk
Click Install Now
Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

Navigate to the Add New in the plugins dashboard
Navigate to the Upload area
Select ruby-help-desk.zip from your computer
Click ‘Install Now’
Activate the plugin in the Plugin dashboard

Using FTP

Download ruby-help-desk.zip
Extract the ruby-help-desk directory to your computer
Upload the ruby-help-desk directory to the /wp-content/plugins/ directory
Activate the plugin in the Plugin dashboard

PMF

How can I access the plugin pages after activation?: All of the plugins related pages will be added under one menu item called ‘Ruby Desk’, also you will find the same item at the admin bar on top of the dashboard.

Ressenyes

No hi ha ressenyes per a este complement.

Col·laboradors i desenvolupadors

«Ruby Help Desk» és programari de codi obert. La següent gent ha col·laborat en este complement.

Traduïx «Ruby Help Desk» a la teua llengua.

T’interessa el desenvolupament?

Revisa el codi , dona una ullada al repositori SVN o subscriu-te al registre de desenvolupament per RSS.

Registre de canvis

1.3.4

Fixed: checking the correct user ID when checking the owner of the ticket.

1.3.3

Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

1.3.2

Fixed: Adding reply templates to Text area field

1.3.1

Added: Many actions and filters in order to ease the extending of the plugin.
Fixed: Close button shows even if the ticket is closed already

1.3.0

Added: replies templates to pre-create ready templates for common issues in the tickets.

1.2.0

Added: Custom Fields for the Submit Ticket page.
Fixed: Assigning new tickets status.

1.1.0

Added: Importing WooCommerce products.
Added: Importing Easy Digital Downloads products.
Fixed: CSS aligning of the dashboard widget.
Fixed: Settings default values seeding.

1.0.0

Initial release.

Valoracions

No reviews have been submitted yet.

Your review

See all reviews