Descripció
🎟️ Simple support tickets, built into WordPress
Collect, organise and reply to customer support requests from your WordPress dashboard – without paying for or learning a separate helpdesk.
Add a support form anywhere using a shortcode or link, receive tickets directly in your WordPress admin area, and keep conversations organised in one place. Easy to install and set-up, it is perfect for small teams that need a simple, integrated helpdesk.
📥 Collect support requests with ease
Download and install the WordPress plugin, and easily add a support ticket form to your own WordPress website, or add links to the included pre-built page.
Users complete a simple set of fields, and submit their support ticket for you to review and respond.
💬 Review and respond without leaving WordPress
Review all support tickets from within your WordPress admin area. No need to use a separate hosted service, or try to remember a different URL. Everything is stored in the same admin area as the rest of your site.
🚀 Prioritise support requests faster
Support tickets use a simple set of 3 statuses; open, replied or closed. Easily filter your tickets by clicking on the counters, to help prioritise support responses.
👆 Full ticket threads at your fingertips
Reply to support tickets directly in the WordPress admin area. View the full thread, and reply or close the ticket as needed.
🔔 Never miss a support update
Receive notifications via email on responses and changes to the ticket status. Tikkit keeps you constantly updated when things change – never be out of the loop again!
Captures
Instal·lació
- Upload the
tikkitfolder to the/wp-content/plugins/directory, or install it via the WordPress Plugins screen. - Activate the plugin.
- Visit Tikkit Settings to configure the plugin and find the shortcode and URLs for implementation.
- Either add the support ticket form to a page using the Tikkit shortcode, or link to the form via URL.
Ressenyes
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Col·laboradors i desenvolupadors
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Col·laboradors
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Registre de canvis
1.1.0
- Added customisable email notifications for admin users when tickets and messages are received.
- Added ability to log in directly via a link in verification emails.
- Improved accessibility and keyboard navigation.
- Various small optimisations and improvements.
1.0.0
- Initial release.